Returns & Exchanges
At Crazymonk, we want you to love your fashion finds, which is why we offer a hassle-free 15-day return and exchange policy for all unworn and unwashed items. Simply ensure all original tags are intact to qualify for a full refund or a size replacement.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Items
Securely pack the products in their original packaging, ensuring the invoice and all brand tags are included to prevent damage during transit.
Handover to Courier
Our logistics partner will arrive at your doorstep within 48 hours to pick up the package; please ensure you collect the pickup receipt.
Quality Check & Refund
Once your item reaches our warehouse and passes a quality inspection, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing